Return Policy

What is our return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase if:
Product is not the right size
Product is damaged or defective
Product is not as described
Over estimated to arrive time
Receive wrong or lesser item

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive a full refund.

When will I receive my refund?

Returns will be processed within 1-2 weeks of the date we receive your returned item.

Return Shipping Instructions

You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.
You will be responsible for paying for your own shipping costs for returning your item

Step1:Please contact us at sales@angelsbuy.com to initiate a return
Include your proof of purchase or order number, as well as the reason for your return request. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
We will also notify you of the approval or rejection of your refund.
If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds
If you haven’t received a refund yet, please first check with your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@angelsbuy.com.
Shipping
To return your product, please contact us get our return's address.

Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase

If you are shipping an item over $35, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Following are conditions on which return is not accepted:
!!Special Sale items can not be returned for refund
1: All custom-made items can not be returned.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used or altered items can not be returned.
4: undergarments, socks and stocking can not be returned.
5: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
6: Wigs, prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
7: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
8: 20% restocking fee will be charged, if the return is not authorized. Thus, 80% of the total cost on the order can be refunded.
9. The clearance items can not be returned for a refund.

Order Cancellation:
The Product Department will begin to make the suit or wig for you in 24 hours after receiving your order. Thus, make sure to cancel your order within 24 hours. If the merchandise has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.